Shipping policy
Last Updated: August 16, 2026
At Brilliant Kids, we work hard to get your order packed, shipped, and on its way as quickly as possible.
Processing Time
Most orders are processed and dispatched within 1–2 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
During high-demand periods, promotions, or holidays, processing may occasionally take slightly longer.
Once your order has shipped, you'll receive a confirmation email with tracking information.
Estimated Delivery Times
Estimated delivery times after dispatch are:
United States: 4–8 business days
Canada: 5–10 business days
United Kingdom: 5–10 business days
Europe: 5–10 business days
Australia & New Zealand: 5–10 business days
Rest of World: 7–14 business days
Please note that these are estimated delivery times and may occasionally vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Tracking Your Order
All available shipments include tracking.
Once your order has been dispatched, you will receive an email containing your tracking information.
Please allow up to 24–48 hours for tracking updates to appear after receiving your shipping confirmation.
Multiple Shipments
In some cases, items in the same order may be fulfilled from different locations.
This means your order may arrive in more than one package and you may receive multiple tracking numbers.
Don't worry - there is no additional charge simply because your order is split into multiple shipments.
Shipping Costs
Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.
Promotional or free shipping offers may be available from time to time.
International Orders, Duties & Taxes
International orders may be subject to customs duties, taxes, VAT, import fees, or other local charges depending on the destination country.
Unless specifically stated as included at checkout, any such charges are the responsibility of the customer.
Customs processing may occasionally cause additional delivery delays.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an error after ordering, contact us as quickly as possible.
We will do our best to make changes before your order ships, but we cannot guarantee address changes once an order has entered fulfillment or has been dispatched.
Lost or Delayed Packages
If your package appears to be significantly delayed, lost in transit, or your tracking has not updated for an extended period, please contact our customer support team.
We will work with the carrier or fulfillment partner to investigate the shipment and help resolve the issue.
If tracking shows your package as delivered but you cannot locate it, please first check around your property, with household members, neighbors, your building reception or mailroom, and with the shipping carrier.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include your order number and clear photographs of the product and packaging.
We'll review the situation and help arrange an appropriate solution.
Returns
Returns are subject to our Return & Refund Policy.
Please do not send any return before contacting us and receiving return authorization and instructions.
Authorized returns may be sent to:
ROKTAL & Co. LLC
1910 Thomes Ave
Cheyenne, WY 82001
United States
Depending on the product and fulfillment location, our support team may provide a different approved return address.
Items returned without prior authorization may not be accepted.
Need Help?
If you have any questions about your order, shipping, or tracking, please contact us through our Contact Us page.
Please include your order number so we can assist you as quickly as possible.
Brilliant Kids is owned and operated by ROKTAL & Co. LLC.