Refund policy

Last updated: August 16, 2026

Brilliant Kids is a brand owned and operated by ROKTAL & Co. LLC, a Wyoming limited liability company. This policy explains how returns, refunds and our 75-Day Potty Progress Guarantee work.

There are two separate ways to get your money back, and they have different rules. Please read the one that applies to you.

1. The 75-Day Potty Progress Guarantee (for used product)

This is the guarantee advertised on our homepage and product pages. It exists precisely because potty training requires actually using the product.

If you have used Brilliant Kids Potty Training Underwear with your child and you have not seen potty training progress, you may request a full refund of the purchase price within 75 days of delivery — even if the underwear has been worn, washed or used, and even if the tags and original packaging are gone.

To claim the guarantee:

• Email us at support@brilliant.kids within 75 days of the delivery date.
• Include your order number and a short description of how the product was used (for example, how many weeks and how often).
• You do not need to ship the product back to us. For hygiene reasons we ask you to keep it or dispose of it.

Once your claim is approved, we refund the full purchase price you paid for the underwear to your original payment method within 10 business days. Original shipping charges are non-refundable unless required by law.

The guarantee is limited to one claim per customer or household, and applies to Brilliant Kids Potty Training Underwear purchased directly from brilliant.kids.

2. Standard Returns (unused product — changed your mind)

If you simply changed your mind and have not used the product, you have 75 days after receiving your item to request a return.

To be eligible for a standard return, your item must be in the same condition you received it, unworn and unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at support@brilliant.kids. If your return is accepted, we will send you return instructions and the approved return address. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.

Authorized returns are sent to:

ROKTAL & Co. LLC
1910 Thomes Ave
Cheyenne, WY 82001
United States

Depending on the product and fulfillment location, our support team may provide a different approved return address in your return instructions. Always use the address given to you in writing by our support team.

3. Damages and issues

Please inspect your order on arrival and contact us at support@brilliant.kids immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.

4. Non-returnable items

The following cannot be returned:

• Gift cards
• Items not purchased directly from brilliant.kids
• Items requested for return more than 75 days after delivery

Discounted and promotional items are returnable under this policy on the same terms as full-price items, including items purchased as part of a bundle or "buy one get two free" offer. Where a promotional bundle is returned, the refund is calculated on the total amount actually paid for that bundle.

5. Exchanges

The fastest way to get what you want is to request a return for the item you have and, once the return is approved, place a separate order for the item you want.

6. European Union — 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. For this statutory right, the item must be unworn or unused, with tags, and in its original packaging, and you will need your receipt or proof of purchase.

This 14-day statutory right is in addition to — and does not limit — the 75-Day Potty Progress Guarantee described in Section 1, which does cover used product.

7. Refunds

We will notify you once we have received and inspected your return, or reviewed your guarantee claim, and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@brilliant.kids.

8. Contact

Brilliant Kids — Customer Support
ROKTAL & Co. LLC
Email: support@brilliant.kids
Response time: 1–2 business days
1910 Thomes Ave, Cheyenne, WY 82001, United States